Delivery and Postage

We promise to ship your order within 2 working days of receipt from Perth, Western Australia.

We choose to ship our Eco Bags via Australia Post and currently deliver Australia wide.  We choose not to ship internationally to minimise environmental impact.

While we make our best effort to keep our range fully stocked, occasionally there may be a delay due to stock supply.  If this is the case we promise to contact you within 24 hours.

We offer our valued customers a flat rate shipping cost of $8 for Regular Parcel Post with a maximum weight of < 1 kg.  We offer FREE shipping for orders over $80 (sent via Regular Parcel Post with a maximum weight of < 1kg wholesale orders not included).

It is your responsibility to please let us know if your order delivery is late, incorrect or arrives damaged.  Please keep original packaging and email us a brief description along with your contact details within 2 days at hello@fieldandfeather.com.au  We will undertake investigations and advise you of the outcome as soon as possible.  We promise to make our best effort to avoid and resolve any issues however any replacement items will be at our discretion.

We do not accept liability arising from items lost, stolen or damaged after your order has been delivered to your nominated address.

Online Faulty Goods Returns

Field and Feather Eco Bags adheres to Australian Consumer Law for consumer guarantees and returns.  If you believe your product is faulty, please keep original packaging and email us a brief description along with your contact details within 2 days of receipt at hello@fieldandfeather.com.au.  Our customer service team will contact you to discuss action to be taken.

30 Day Satisfaction Guarantee

We believe you will love your Eco Bags as much as we do however if you are not satisfied with an item that you ordered online, you are welcome to return it to us within 30 days of receipt, unused, in as new condition with the original labels/tags and we will refund the cost of goods (not the cost of postage).  Please email a brief description along with your contact details to hello@fieldandfeather.com.au.  Our customer service team will contact you to discuss action to be taken.  Please do not return products without contacting us in the first instance.

Payment options

Payment options include credit card, Visa, Mastercard and PayPal.

Transaction security

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We use Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol in the bottom right corner of your screen shows the pages that are protected by the secure connection. We do not store any credit card details once your transaction is completed — each time you go to Check-out, you will enter your credit card details.

Copyright

All content, including site design, text, graphics and images are the property of Field and Feather, protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of Field and Feather. All products are subject to the copyright of Field and Feather.

Disclaimer

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website.  Field and Feather, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.

testimonials

I have stopped using all my other bags because these are my favourite by far. Store perfectly in my purse for any time I stop for groceries and every cashier can’t believe how many items I can get into one. The added bonus is that they are easily washed whereas most reusable bags are not. Perfect for the environmentally conscious shopper.

Diane, Canberra

Absolutely love these bags! Have discarded all my others for 6 Everyday Totes. They are strong, durable, washable and hold so many items. Also love The Classic String Tote for fruit and vegetables when heading to the markets.  Worth every cent and doing what is best for the environment.

Natasha, Perth

Amazing products, supporting small business, helping our wonderful world one bag at a time.

Joanne, Broome

Love my string bag! Fits in my handbag so I’m never without a bag and holds so much! Usually pop into the shops to buy 3 things, come out with a whole lot more and the string bag carries it all! The Everyday Tote is also super strong, holds heaps and love the fact that they can be washed in the machine for a freshen up.

Karin, Perth

There is literally an Eco Bag for every product I purchase and I would highly recommend these bags to everyone who is looking to cut out the use of plastic bags altogether.

Faye, Canberra

Love my string tote, super strong and holds so much more than I imagined it would!

Fantastic customer service.

Donna, Townsville

Excellent service and great quality bags. Always a bit dubious when trying a new product but I needn’t have been, Field and feather Eco Bags have delivered! Prompt response and super friendly. The produce bags are so light.  Loved The Everyday Tote so much I bought 10 to use for goodie bags for my hubby’s birthday party! Stylish and reusable – all round winner!

Fiona, Canberra

The bags are high quality and really sturdy! I have put the tote in the wash and its turned up a treat.

Very versatile.

Naomi, Perth